Answer and Explanation:
The computation of the basic and diluted earning per share is given below:
For Basic EPS
Given that
Income for 2016 = 182,905
Income after 7% dividend on cumulatie peference share is
= 182,905 - ( 7% × 1,600,000)
= $ 70,905
And,
Outstanding shares is
= 100,000 - (26,000 × 10 ÷ 12) + ( 6,200 × 3 ÷12 )
= 79,884
So,
Basic earning per share is
= $70,905 ÷ 79,884
= $0.89 per share
For Diluted EPS
Outstanding shares is
= 79,884 + 10,000
= 89,884
So,
Diluted EPS is
= $70,905 ÷ 89,884
= $0.79 per share
Working note
Option to be exercised = 52,000 shares
So,
shares to be bought back with proceeds = (52,000 × 42) ÷ 52 = 42,000 shares
so difference should be of 10,000 shares
________ controls cover security processes that are designed by strategic planners and implemented by the security administration of the organization. a. Operational b. Informational c. Technical d. Managerial
Answer:
d. Managerial
Explanation:
The managerial controls covers the process of the security that could be designed via strategic planners and the same should be implemented via the organization security administration
So as per the given situation, the option d is correct
And, the rest of the options are incorrect
The same should be relevant
Project Risk Analysis and IdentificationInitial Postings: Read and reflect on the assigned readings for the week. Then post what you thought was the most important concept(s), method(s), term(s), and/or any other thing that you felt was worthy of your understanding in each assigned textbook chapter.Your initial post should be based upon the assigned reading for the week, so the textbook should be a source listed in your reference section and cited within the body of the text. Other sources are not required but feel free to use them if they aid in your discussion.Also, provide a graduate-level response to each of the following questions:
1. Explain each of the following steps in risk evaluation and remediation.
Risk identification.
Risk evaluation for chance of occurrence.
Risk evaluation for impact if the risk takes place.
The four types of risk remediation.
What is a project risk owner.
What is a risk threshold.
What is a risk matrix.
2. Complete a risk analysis for a project involving a family vacation where a family of four is driving 1,000 miles one way to Myrtle Beach, SC to stay for one week at a coastal resort. Include the construction of a risk matrix.
Answer:
Checklists.
Lessons Learned.
Subject Matter Experts.
Documentation Review.
SWOT Analysis.
Brainstorming.
Delphi Technique.
Assumptions Analysis.
During a risk brainstorming session a team member identifies a risk. This particular risk does not seem to belong to any of the categories in you Risk Breakdown Structure (RBS). How should you respond
Answer:
Record it in the risk register, discuss potential responses and make a note to update the RBS.
Explanation:
Risk management is the process by which the management of an organisation identifies, assessed, and controls threats that may affect the company's capital or earnings.
The risks can be as a result of natural disasters, management error, financial uncertainty, or accidents.
In the given instance if a risk is not on any of the categories in you Risk Breakdown Structure (RBS), there is need to record it in the risk register, discuss potential responses and make a note to update the RBS.
If a fixed asset, such as a computer, were purchased on January 1st for $3,750 with an estimated life of 3 years and a salvage or residual value of $150, the journal entry for monthly expense under straight-line depreciation is: (Note: EOM indicates the last day of each month.)
Answer:
EOM depreciation expense $100
accumulated depreciation $100
Explanation:
Depreciation is a method used in expensing the cost of an asset.
Yearly Straight line depreciation expense = (Cost of asset - Salvage value) / useful life
($3750 - $150) / 3 = $1200
Monthly depreciation = yearly depreciation / 12
1200 /12 = 100
Accumulated depreciation is sum of depreciation expense
Champion Toys just purchased some MACRS 5-year property at a cost of $230,000. The MACRS rates are 20 percent, 32 percent, 19.2 percent, 11.52 percent, 11.52 percent, and 5.76 percent for Years 1 to 6, respectively. Assuming the firm foregoes all bonus depreciation, the book value of the asset as of the end of Year 2 can be calculated as: _______________
a. $230,000(1 − .20 − .32).
b. $230,000([1 − (.20)(.32)].
c. $230,000(1 − .20)(1 − .32).
d. $230,000/(1 − .20 − .32).
e. $230,000(.20)(.32).
Answer: a. $230,000(1 − .20 − .32).
Explanation:
Using the MACRS convention, the depreciation in year 2 will be sum of the first and second year depreciation rates according to MACRS.
The value of the asset in year 2 can therefore be calculated as:
= Cost * ( 1 - sum of first and second year depreciation)
= 230,000 * (1 - (20% + 32%))
Which can be written as:
= 230,000 * (1 - 20% - 32%)
Value would therefore be:
= 230,000 * (1 - 20% - 32%)
= $110,400
If demand is not uniform and constant, then stockout risks can be controlled by: increasing the EOQ. spreading annual demand over more frequent, but smaller, orders. raising the selling price to reduce demand. adding safety stock. reducing the reorder point.
Answer: Adding safety stock
Explanation:
A stockout is when the orders of the customer for a particular product is more than the amount of inventory that is kept on hand and this leads to lost sales, and a negative impact on the long-term relationship with the customer.
Since the demand is not uniform and constant, then stockout risks can be controlled by adding safety stock. The safety stock is asimply the additional quantity of an item which is held in the inventory in order to help to reduce stockout risk.
Marks Corporation has two operating departments, Drilling and Grinding, and an office. The three categories of office expenses are allocated to the two departments using different allocation bases. The following information is available for the current period:
Office Expenses Total Allocation Basis
Salaries $30,000 Number of employees
Depreciation 20,500 Cost of goods sold
Advertising 41,500 Net sales
Item Drilling Grinding Total
Number of employees 1080 1620 2700
Net sales $326,625 $477,375 $804,000
Cost of goods sold $76,500 $127,500 $204,000
The amount of the total office expenses that should be allocated to Grinding for the current period is : ____________
Answer:
Total allocated costs= $63,221.7
Explanation:
First, we need to calculate the allocation rates based on the following formula:
Predetermined manufacturing overhead rate= total estimated overhead costs for the period/ total amount of allocation base
Salaries= 30,000/2,700= $11.11 per number of employees
Depreciation= 20,500/204,000= $0.10 per cost of goods sold dollar
Advertising= 41,500/804,000= $0.052 per net sales dollar
Now, we can allocate costs to Grinding:
Allocated MOH= Estimated manufacturing overhead rate* Actual amount of allocation base
Salaries= 11.11*1,620= 17,998.2
Depreciation= 0.10*204,000= 20,400
Advertising= 0.052*477,375= 24,823.5
Total allocated costs= $63,221.7
The biggest advantage of business blogs is that they Group of answer choices are the primary method of internal business communications. provide anytime access to digital audio and video files containing corporate training, marketing, and informational messages. have the potential to reach a vast, far-flung audience. can safeguard against hackers and rival companies.
Answer:
have the potential to reach a vast, far-flung audience
Explanation:
A business blog (b-blog) is the blog that could be published and it can be either involved the communication of the company done internally or the same should be posted at the internet
So the advantage of writing the business blogs is that it could be reached to the general audience at the fastest way so that everyone could be familiar with the performance and other things about the company
Louis Vuitton decides to invest $80,000,000 into a shoe factory in Milan from its money market account. The money market account was earning 1% in interest per year or $800,000. Louis Vuitton could have also earned $200,000 from investing the $80,000,000 in a handbag factory. What is its opportunity cost for Louis Vuitton based off of the information in presented this situation?
a. $200,000
b. $1,000,000
c. $80,000,000
d. $800,000
Answer:
d. $800,000
Explanation:
In opportunity cost parlance, we talk about the cost/benefit forgone of the next best alternative, not for all alternatives forgone.
The benefit forgone of the next best alternative is the $800,000 that could have been earned if the funds have been invested in the money market account, in other words, $800,000.
Flag
Collective case studies are known as multiple-case studies, cross-case studies, comparative case studies and contrasting case studies. What is a cross-case study?
Answer:
Explanation:
Cross case studies involves the use to several individual case studies in other to support a scientific study or research with the aim of reaching a reasonable and acceptable conclusion which can be generalized and adopted for use in similar cases. Researchers usually employ the use of cross case case study in the formulation of new knowledge by collating several case studies based on the research scenario, then rigorous relationships are examined by comparing and contrasting features of the existing cases.
Otobai Motor Company just paid a dividend of $1.40. Analysts expect its dividend to grow at a rate of 18 percent for the next three years and then a constant rate of 5 percent thereafter. What is the expected dividend per share at the end of year 5?
a. $2.35.
b. $2.54.
c. $2.91.
d. $1.50.
Answer:
b. $2.54.
Explanation:
The computation of the expected dividend per share at the end of year 5 is shown below:
= Dividend per share × (1 + growth rate)^number of years × (1 + growth rate)^remaining years left
= 1.40 × (1+18%)^3 × (1 + 5%)^2
= $2.54
hence, the expected dividend per share at the end of year 5 is $2.54
Using the expanded accounting equation, calculate and enter the answers for each question. You will need to use the answers you calculate for beginning and ending retained earnings to answer the rest of the questions.
Assets Liabilities
Beginning of Year: $29,000 $16,000
End of Year: $63,000 $29,000
Required:
a. What is the equity at the beginning of the year? 13000
b. What is the equity at the end of the year? 34000
c. If the company issues common stock of $5,500 and pay dividends of $36,700, how much is net income (loss)?
Answer:
a. $13,000
b. $34,000
c. $10,200
Explanation:
a. Calculation to determine the equity at the beginning of the year
Asset = Liabilities + Equity
$29000 = $16000 + Equity
Equity=$29,000-$16,000
Equity = $13,000
Therefore the equity at the beginning of the year is $13,000
b. Calculation to determine the equity at the end of the year
Asset = Liabilities + Equity
$63000 = $29000 + Equity
Equity = $63000-$29,000
Equity=$34,000
c. Calculation to determine how much is net income (loss)
Opening Equity + Issued common stock – dividend + Net income = Closing Equity
$13,000 + $36,700 - $5,500 + Net income = $34,000
$44,200+ Net income = $34,000
Net income=$44,200-$34,000
Net income=$10,200
Therefore the net income is $10,200
The Rolling Department of Oak Ridge Steel Company had 3,600 tons in beginning work in process inventory (50% complete). During July, 59,500 tons were completed. The ending work in process inventory on July 31 was 3,000 tons (40% complete).
What are the total equivalent units for direct materials for July if materials are added at the beginning of the process?
On a bank reconciliation, a bank fee for check printing not yet recorded by the company is: A. Noted as a memorandum only. B. Added to the book balance of cash. C. Deducted from the book balance of cash. D. Added to the bank balance of cash. E. Deducted from the bank balance of cash.
Answer:
C) Deducted from the book balance of cash
Explanation:
bank reconciliation can be regarded as process where by bank account balance in an entity’s books of account is been reconciled to balance that is been reported by the financial institution Using the recent bank statement. It should be noted that On a bank reconciliation, a bank fee for check printing not yet recorded by the company is Deducted from the book balance of cash
Begin with a single sum of money at period 0. First, calculate a future value of that sum at 12.01%. Then discount that future value back to period 0 at 11.99%. In relation to the initial single sum, the discounted future value:_________
a. Is greater than the original amount
b. Is less than the original amount
c. Is the same as the original amount
d. Cannot be determined with the information given
Answer:
A
Explanation:
Let single sum = 100
The formula for calculating future value:
FV = P (1 + r)^nm
FV = Future value
P = Present value
R = interest rate
m = number of compounding
N = number of years
Future value in year 1 = 100 x 1.1201 = 112.01
Present value = future value / (1 + r)
112.01 / 1.1199 = 100.02
The discounted future value, 100.02 , is greater than, 100, the value at the initial stage by 0.02
Describe two distinct reasons why someone who has never used a drug in his or her life might refuse a test at work. Convert those reasons into well-founded ethical arguments.
Answer: See explanation
Explanation:
The two main reasons why someone who has never used a drug in his or her life might refuse a test at work are provided below:
1. If there's no health related reason for the employer to perform the test.
2. When there's no reason by the employee to believe that drug use is occurring.
It should be noted that an employee can refuse a testing unless testing is mandatory for the job or when there's reasonable suspicion. In a situation where there's suspicion, then ethically, the drug test is reasonable as an employee who uses drug can be less productive than others.
Based on this argument, the privacy of the employee should be respected. For example, in a scenario whereby an employer request for a urine sample of the employee, this is an invasion of privacy. Even if the worker took the substance tbe previous night, he or she didn't take it while at work and hence, that isn't the concern of the employer.
Also, there is an argument of freedom. As individuals, we have the right to pursue our own happiness. This is a legal argument.
Four roommates are planning to spend the weekend in their dorm room watching old movies, and they are debating how many to watch. Here is their willingness to pay for each film:
Willingness to Pay (Dollars)
Antonio Dmitri Jake Nick
First film 10 9 8 3
Second film 8 7 6 2
Third film 6 5 4 1
Fourth film 4 3 2 0
Fifth film 2 1 0 0
Within the dorm room, the showing of a movie a public good. If it costs $12 to rent a movie, the roommates should rent movies in order to maximize the total surplus. Suppose the roommates choose to rent the optimal number of movies you just indicated and then split the cost of renting equally. This means that each roommate will pay $_____________ .
The roommates would rent 3 movies to maximise total surplus
Each roommate would pay $9
The roommates would watch the films that yields a positive consumer surplus
Consumer surplus is the difference between the willingness to pay of a consumer and the price of the good.
Consumer surplus = willingness to pay – price of the good
Willingness to pay is the highest amount a consumer is willing to pay for a good or service
Consumer surplus is positive if willingness to pay exceeds the price of the movie and it is negative when the price of the good exceeds the willingness to pay of the consumers
Total willingness to pay for the first movie = 10 + 9+ 8+ 3 = 30
Total willingness to pay ($30) exceeds the price of the movie ($12). Consumer surplus is positive. The first movie will be rented
Total willingness to pay for the second movie = 8+ 7+ 6+ 2 = 23
Total willingness to pay ($23) exceeds the price of the movie ($12). Consumer surplus is positive. The second movie will be rented.
Total willingness to pay for the third movie = 6+ 5+ 4+ 1 = 16
Total willingness to pay ($16) exceeds the price of the movie ($12). Consumer surplus is positive. The third movie will be rented.
Total willingness to pay for the fourth movie = 4+ 3+ 2+ 0 = 9
Total willingness to pay ($9) is less than the price of the movie ($12). Consumer surplus is negative. The fourth movie will be rented.
Only three movies would be rented.
Total cost of the 3 three movies = $12 x 3 = $36
Cost to each roommate if the bill is split equally = $36 / 4 = $9
For more information on willingness to pay, please check : https://brainly.com/question/13623559?referrer=searchResults
The parts of the process cost summary include:______.
a. cost charged to each job.
b. costs charged to departments.
c. cost assignment and reconciliation.
d. equivalent units of production.
Answer:
b. costs charged to departments. c. cost assignment and reconciliation. d. equivalent units of productionExplanation:
In Process costing, the company involved is producing a large amount of goods and services that are exactly the same. In order to assign costs therefore, the company will assign costs to all the products instead of individually.
Costs would be charged to various departments because they produce the goods so the entire department cost has to be assigned and reconciled with with the department that produce the goods. When the company only managed to partially complete the production of a good, they will still have to assign costs and so use equivalent units of production to do so.
Alyeska Services Company, a division of a major oil company, provides various services to the operators of the North Slope oil field in Alaska. Data concerning the most recent year appear below: Sales $ 17,700,000 Net operating income $ 5,300,000 Average operating assets $ 35,100,000 Required: 1. Compute the margin for Alyeska Services Company. (Round your answer to 2 decimal places.) 2. Compute the turnover for Alyeska Services Company. (Round your answer to 2 decimal places.) 3. Compute the return on investment (ROI) for Alyeska Services Company.
Answer:Profit margin = 29.94%
Asset Turnover =0.50
Return on investment (ROI) =15.09%
Explanation:
Given
Sales for the year = $ 17,700,000
Net Operating Income = $ 5,300,000
Average Operating Assets = $ 35,100,000
a)Profit margin = (Net operating income/Net sales ) x 100%
= $5,300,000/$17,700,000 x 100% = 29.94%.
This shows that the Alyeska Services company has ability to turn income to profit by 29.94%
b. Asset Turnover = Total Sales/ Average Total Assets = $17,700,000/$35,100,000 = 0.50
c. Return on investment (ROI) =Net income/Total investment x 100%
= $ 5,300,000/ $ 35,100,000 x 100% =15.09%
A parcel delivery company delivered 103,600 packages last year, when its average employment was 83 drivers. This year, the firm handled 112,160 deliveries with 93 drivers. What was the percentage change in productivity over the past years?
Answer: -3.38%
Explanation:
The percentage change in productivity over the past years will be calculated thus:
The Productivity will be the total packages handled divided by the number of drivers employed.
Last year Productivity will be:
= 103600/83
= 1248.19 packages per driver
This year Productivity will be:
= 112160/93
= 1206.02 packages per driver
Therefore, the percentage change in productivity = (This year Productivity - Last year Productivity) / (Last year Productivity) ×100
= [(1206.02-1248.19) / (1248.19)] × 100
= -42.17/1248.19 × 100
= -3.38%
Coronado Industries can produce 100 units of a component part with the following costs: Direct Materials $24000 Direct Labor 8500 Variable Overhead 22000 Fixed Overhead 11000 If Coronado Industries can purchase the units externally for $60000, by what amount will its total costs change
Answer:
Increase of $5,500
Explanation:
The computation of the change in the total cost is given below:
Total cost at the time of producing is
= Direct material + direct labor + variable overhead
= $24,000 + $8,500 + $22,000
= $54,500
And, the cost of purchasing the unit is $60,000
So, there is an increase of
= $60,000 - $54,500
= $5,500
The same should be relevant
A campus deli serves 200 customers over its busy lunch period from 11:00 a.m. to 1:00 p.m. A quick count of the number of customers waiting in line and being served by the sandwich makers shows that an average of 10 customers are in process at any point in time. The average amount of time that a customer spends in process is _______ minutes (round to the nearest integer).
Answer: 2 hours
Explanation:
Compute the following amounts for the income statement. Do not use negative signs in your answers.
Kelly's Kandles Antiques Galore
Sales 133200 40,000
Cost of goods sold
Gross margin 25600
Selling expenses 13,500 4,000
General and Admin.expenses 16,100 1000
Net income before tax 51600
Income tax expense 1,200
Net income 32300
Answer:
Therefore, we have:
Kelly's Kandles Antiques Galore
Sales 133200 40,000
Cost of goods sold 52,000 14,400
Gross margin 81,200 25600
Selling expenses 13,500 4,000
General and Admin. expenses 16,100 1000
Net income before tax 51600 20,600
Income tax expense 19,300 1,200
Net income 32300 19,400
Explanation:
Given:
Kelly's Kandles Antiques Galore
Sales 133200 40,000
Cost of goods sold
Gross margin 25600
Selling expenses 13,500 4,000
General and Admin. expenses 16,100 1000
Net income before tax 51600
Income tax expense 1,200
Net income 32300
For Kelly's Kandles, we have:
Gross margin = Selling expenses + General and Admin. expenses + Net income before tax = 13,500 + 16,100 + 51,600 = 81,200
Cost of goods sold = Sales - Gross margin = 133200 - 81,200 = 52,000
Income tax expense = Net income before tax - Net income = 51600 - 32300 = 19,300
For Antiques Galore, we have:
Cost of goods sold = Sales - Gross margin = 40000 - 25600 = 14,400
Net income before tax = Gross margin - Selling expenses - General and Admin. Expenses = 25,600 - 4,000 - 1,000 = 20,600
Income tax expense = Net income before tax - Net income = 20,600 - 1,200 = 19,400
Therefore, we have:
Kelly's Kandles Antiques Galore
Sales 133200 40,000
Cost of goods sold 52,000 14,400
Gross margin 81,200 25600
Selling expenses 13,500 4,000
General and Admin. expenses 16,100 1000
Net income before tax 51600 20,600
Income tax expense 19,300 1,200
Net income 32300 19,400
A company's overhead rate is 60% of direct labor cost. Using the following incomplete accounts, determine the cost of direct materials used.
Goods in process inventory:
Beginning balance $100,800
D.M.
D.L.
O.H. F.G.
Ending balance $131,040
Answer: $113,120
Explanation:
Direct material used = Total cost of manufacturing - Direct labor - Factory overhead
Total cost of manufacturing = Ending WIP + Cost of manufacturing - Beginning WIP
= 131,040 + 324,800 - 100,800
= $355,040
Direct labor = Factory overhead * 100/60
= 90,720 * 100/60
= $151,200
Direct materials used = 355,040 - 151,200 - 90,720
= $113,120
Camper's Edge Factory produces two products: canopies and tents. The total factory overhead is budgeted at $750,000 for the year, divided between two departments ----Cutting, $350,000, and Sewing, $400,000. Each canopy requires 2 direct labor hours in Cutting and 1 direct labor hour in Sewing. Each tent requires 1 direct labor hour in Cutting and 6 direct labor hours in Sewing. Production for the year is budgeted for 20,000 canopies and 10,000 tents.
Required:
a. Determine the total number of budgeted direct labor hours for the year in each department.
b. Determine the factory overhead allocated per unit of each product using the department factory overhead allocation rates using direct labor hours as the base.
Answer:
Camper's Edge Factory
Departments Cutting Sewing
a. The total number of budgeted
direct labor hours for the year 60,000 70,000
b. Products Canopy Tent
Factory overhead per unit $17.50 $40
Explanation:
a) Data and Calculations:
Total budgeted factory overhead = $750,000
Canopy Tent Total
Direct labor hours
Cutting 2 1 3
Sewing 1 6 7
Total direct labor hours 3 7
Budgeted production units 20,000 10,000
Departments Cutting Sewing
Budgeted factory overhead $350,000 $400,000
Direct labor hours:
Canopy 40,000 (20,000 * 2) 10,000 (10,000 * 1)
Tent 20,000 (20,000 * 1) 60,000 (10,000 * 6)
Total direct labor hours 60,000 70,000
Overhead allocation rates $5.833 $5.714
($350,000/60,000) ($400,000/70,000)
Overhead per unit $17.50 ($5.833 * 3) $40 ($5.714 * 7)
Your boss asked you to analyze Green Hamster Manufacturing's performance for the past three years and prepare a report that includes a benchmarking of the company's performance. Using the company's last three years of financial reports, you've calculated its financial ratios, including the ratios of Green Hamster Manufacturing's competition-that is, comparable ratios of other participants in the industry-and submitted the report.
Along with calculating the ratios, what else is needed for your report?
a. Making observations and identifying trends that are suggested by the ratio analysis
b. Identifying the factors that drive the trends in the ratios
c. Both of the above
Most decision makers and analysts use five groups of ratios to examine the different aspects of a company's performance. Indicate whether each of the following statements regarding financial ratios are true or false?
Statements
One possible explanation for an increase in a firm's profitability ratios over a certain time span is that the company's income has increased.
Market-value or market-based ratios help analysts figure out what investors and the markets think about the firm's growth prospects or current and future operational performance.
A company exhibiting a high liquidity ratio means it is likely to have enough resources to pay off its short-term obligations.
Debt or financial leverage ratios help analysts determine whether a company has sufficient cash to repay its short-term debt obligations.
Asset management or activity ratios provide insights into management's efficiency in using a firm's working capital and long- term assets.
Ratio analysis is an important component of evaluating company performance. It can provide great insights into how a company matches up against itself over time and against other players within the industry. However, like many tools and techniques, ratio analysis has a few limitations and weaknesses. Which of the following statements represent a weakness or limitation of ratio analysis?
A. A firm may operate in multiple industries.
B. A firm's financial statements show only one period of financial data.
C. Different firms may use different accounting practices.
Ratio analysis is an important component of evaluating company performance. It can provide great insights into how a company matches up against itself over time and against other players within the industry. However, like many tools and techniques, ratio analysis has a few limitations and weaknesses.
Answer:
1. c. Both of the above
2. a. False
b. True
c. True
d. False
e. True
f. True
3. c. Different firms may use different accounting practices.
Explanation:
Ratio Analysis is one of the method to evaluate a company performance. It helps to analyse a company performance based on different financial metrics. Profitability ratios help to understand company profits position and identify reason for their increase or decrease. Liquidity ratios help understand company's ability to payoff its short term debt obligations.
Explain one situation when you will use these two pricing strategies penetration pricing and skimming prices
Answer:
An electronic news portal that offers one complimentary month for something like a free trial service or an institution that offers a free bank account for 6 months are both instances of penetration pricing.
A pricing technique known as price skimming is establishing a premium charge when other rivals enter the market. For instance, the Playstation 3 was initially priced at $599 in the United States, but has now been lowered to around $200.
Typical Request and Response Messages
The purpose of many business messages is to make a request or to reply to previously received communication. Familiarize yourself with the organization of these messages so you can communicate your purpose and achieve a positive outcome.
Read the scenario:
The office manager asks you for advice on how to structure a request message with numerous questions.
What advice would you give?
A. Give an approximate date for the deadline in the body.
B. Place the deadline in the opening.
C. Set an end date to take action in the closing.
Read the following request message:
To: Customer Support
From: Helen Martin
Subject: Warranty Information for Netbook Computer
Dear Customer Service,
I need this information by noon tomorrow at the latest. My team has an important presentation to give, and my netbook crashed while we were working on the presentation. I can’t find the warranty information anywhere. So I have a few questions.
Where is my warranty information? How long does it normally take to repair these machines? Do I have to mail the netbook to you, or can I bring it to your local repair shop?
Will you please answer these questions in a timely manner? Thank you in advance for your help.
Regards,
Helen Martin
1. Where do I find my warranty information?
Reason A: 2. How long does the average netbook repair take?
3. Do I need to mail in my netbook for repairs or bring it to your local repair shop?
Revision B: Where is my warranty information? How long does the average repair take? Do I have to mail in my netbook?
Revision C:
Where do I find the information?
How long does it take?
Can I take it to my local shop?
Which of the preceding revisions is the best revision for the body of this message?
A. Revision B
B. Revision C
C. Revision A
In addition to making requests, you will have to respond to requests in the business world.
Complete the following sentence with the dropdown menu.
Direct response messages might _______?
A. include long, flowery descriptions
B. use the "me" view
C. supply explanations and additional information
Many businesses use social media to communicate with customers. In order to make the most of social media, you should learn how to respond to various types of customer comments.
Read the scenario, and then answer the question.
You manage the social media presence of a company that manufactures travel apparel and gear. A customer posts an angry comment about a suitcase that failed to function properly after its first use. This is not the first complaint the product has received.
How should you respond to the customer?
A. Acknowledge the problem, and let the customer know that the company is working to rectify the situation.
B. Document and delete the comment. You don’t want news of the flawed product to spread.
C. Let the comment stand. No response is necessary.
Answer:
B. Place the deadline in the opening.
A. Revision B
B. Use the "me" view
A. Acknowledge the problem, and let the customer know that the company is working to rectify the situation.
Explanation:
Customer service is the most difficult task. If a customer is angry because of mis functioning of a product then concerns should be heard with patience and the company staff should try to resolve these issues and satisfy customer properly. One angry customer may take away 100 potential customers of a business.
ven the ethical lapses that are prevalent today in our businesses, what can be done to restore trust in the free-market system and leaders in general? Multiple Choice Making the government accountable for business leader behavior will restore trust. New laws making accounting records transparent may help restore trust. It's up to the government to pass laws requiring ethical behavior of all leaders, business and otherwise. Business leaders that have broken the law should be given another chance.
Answer:
New laws making accounting records transparent and punishing the wrongdoers may help restore trust.
Explanation:
Free market can be regarded as a system whereby the prices for goods as well as services are been self-regulated by buyers as well as sellers that are negotiating in an open market.
Trust in free-market system as well as leaders in general can be restored by setting up New laws making accounting records transparent and punishing the wrongdoers may help restore trust.
Transparency can be regarded as access and proper disclosure of financial information, this information could be audited financial reports of a company and other information. In financial reporting, transparency can be regarded as having reports with high quality as well as clear information so that this information can be easily understood. The budgeting as well as forecasting of a company should be available readily in case it is needed by existing investors to access as well as to comprehend. Another one is that a new law that will put any violators or wrongdoer in free market should be set up, this will reduce crimes in accounting aspect of organization.
Correlation Coefficient Matrix A is consistent with the theory of demand for attendance (i.e. that quantity demanded decreases as price increases.)
A. True
B. False
Answer:
Correlation Coefficient Matrix A
A. True
Explanation:
A Correlation Coefficient Matrix is a tabular display of the correlation in variables, showing the linear relationships between each other. The variables are shown in rows and columns, and each cell in the table contains the correlation coefficient. The Correlation Coefficient Matrix A could be used to determine a team's winning percent scores when the revenues are checked.
