Geraldo is a customer care executive at a telecommunications service provider. He receives a complaint from a customer about an unnecessary $20 charge on his phone bill. If the company follows the customer service management process, Geraldo is most likely to _____.

Answers

Answer 1

Answer:

Provide a quick response to the customer using customer care software.

Explanation:

Software Programs

This is simply regarded as a service tool or software distribution model where software applications are hosted by a vendor or service provider and made available to customers over a network that is often the internet.

There are some of the software that is available. They includes the following:

Inventory managementReceivingStore Replenishment POS etc.

Marketing Channel

This is used by individuals and firms involved in making a product or service available for use or consumption by consumers or industrial users.


Related Questions

An investment advisor has a client base composed of high net worth individuals. In her personal portfolio, the advisor has an investment in Torex, a company that has developed software to speed up internet browsing. She has thoroughly researched Torex and believes the company is financially strong yet currently significantly undervalued. According to the GARP Code of Conduct, the investment advisor may:

Answers

Answer: c. recommend Torex, but she must disclose her investment in Torex to the client.

Explanation:

The investment advisor is allowed to recommend Torex to her clients as she believes that it is financially sound and undervalued which means that there is a chance for her clients to earn a good enough return.

She must however disclose to them that she has an investment in the company so that they can decide on their own if this may have biased her decision towards the company as a viable investment option.

Information technology (IT) consists of all the hardware that a firm needs to use in order to achieve its business objectives, whereas information systems consist of only the software and business processes.
A. True
B. False

Answers

Answer:

B. False

Explanation:

Since information technology contains all the types of hardware that the firm should be required for attaining the objectives of the business and on the other hand, the information system contains the decision making that should be improved from time to time not the software & the business processes

So as per the given situation, the given statement is false

Hence, the correct option is b.

Hobson Company bought the securities listed below during 2020. These securities were classified as trading securities. In its December 31, 2020, income statement Hobson reported a net unrealized holding loss of $10,000 on these securities. Pertinent data at the end of June 2021 is as follows: SecurityCostFair Value X$360,000 $340,000 Y 190,000 160,300 Z 420,000 405,000 What amount of unrealized holding loss on these securities should Hobson include in its income statement for the six months ended June 30, 2021

Answers

Answer:

$54,700

Explanation:

Calculation to determine What amount of unrealized holding loss on these securities should Hobson include in its income statement for the six months ended June 30, 2021

Security Cost Fair value Gain(loss)

X $360,000 $340,000 -$20,000

Y $190,000 $160,300 -$29,700

Z $420,000 $405,000 -$15,000

Total $970,000 $905,300 -$64,700

Unrealized holding loss on Income statement ended June 30,2021 = $64,700 - $10,000

Unrealized holding loss on Income statement ended June 30,2021 = $54,700

Therefore the amount of unrealized holding loss on these securities should Hobson include in its income statement for the six months ended June 30, 2021 is $54,700

Assume that an analyst is using the constant dividend growth model to value a stock. Which of the following scenarios would be certain to cause her to decrease her estimate of the stock's value (assuming, of course, that all other factors are held constant)?
A. She believes the company has become riskier, and therefore increases her required rate of return for the stock.
B. She increases her estimate of the company’s next year’s dividend.
C. She increase her estimate of the expected annual rate of growth in the company’s dividends.
D. She decreases her required rate of return for the stock.
E. None of the above would cause her to decrease her estimate of the stock’s value.

Answers

Answer: A. She believes the company has become riskier, and therefore increases her required rate of return for the stock.

Explanation:

The formula for the Constant dividend growth model of valuing stock is:

= Next dividend / (Required return - growth rate)

From the formula above, one can tell that if the required return is higher, it would result in a lower value for stock because it would divide the numerator more.

If the analyst believes that the company is riskier and increases the required return, the value would therefore reduce if other measures are kept constant.

As capital investments flow from high wage Core countries to low wage Periphery regions, _______________________ shifts take place in both (hint: the narrative is that this is MOBILE)

Answers

Answer: Labor

Explanation:

As a result of capital investments flowing, the labor in both the high wage countries and the low wage peripheral regions will shift due to interactions between the two labor systems.

The lower wage peripheral regions for instance, will see a rise in wages paid to their workers on account of the higher capital investment and people from these areas will move to the higher wage countries where they will be paid less which would reduce the wages paid in these higher wage countries.

Technology: Multiple Choice Has replaced accounting. Has not improved the clerical accuracy of accounting. Reduces the time, effort and cost of recordkeeping. In accounting has replaced the need for decision makers. In accounting is only available to large corporations.

Answers

Answer:

Reduces the time, effort and cost of recordkeeping.

Explanation:

Advantages of technology in accounting

It has improved the clerical accuracy of accounting. The errors made have reduced. It reduces the time, effort and cost of recordkeeping.It has reduced the reliability of accounting information generated because of increased accuracy

Despite the advantages of technology in accounting, technology is yet to replace man as decision makers because man is still needed to interpret the data generated by technology and take appropriate actions based on the interpretation of the generated data

Accounts receivable arising from sales to customers amounted to $85,000 and $75,000 at the beginning and end of the year, respectively. Income reported on the income statement for the year was $285,000. Exclusive of the effect of other adjustments, the cash flows from operating activities to be reported on the statement of cash flows is:____.
a. $275,000.
b. $445,000.
c. $285,000.
d. $295,000.

Answers

Answer:

d. $295,000

Explanation:

Calculation to determine what the cash flows from operating activities to be reported on the statement of cash flows is:

Using this formula

Cash flows from operating activities =Net income + Decrease in accounts receivable

Let plug in the formula

Cash flows from operating activities=$285,000+($85,000-$75,000)

Cash flows from operating activities=$285,000+$10,000

Cash flows from operating activities=$295,000

Therefore the cash flows from operating activities to be reported on the statement of cash flows is:$295,000

A permanent flood control dam is expected to have an initial cost of $2.8 million and an annual upkeep cost of $20,000. In addition, minor reconstruction will be required every 5 years at a cost of $200,000. As a result of the dam, flood damage will be reduced by an average of $180,000 per year. Using an interest rate of 6% per year, the conventional B/C ratio will be closest to:

Answers

Answer:

0.81

Explanation:

Present Value of annual Maintenance cost = $20,000 / 6% = $333,333.33

In five year time, $200,000  is required as major maintenance cost. So effective rate for 5 year = [(1 + 6%) ^ 5] - 1 = 1.3382 - 1 = 0.3382 = 33.82%. Present Value of 5 year cost = $200,000 / 33.82% = $200,000 / 0.3382 = $591,366.06

Total Present Value cost = $2,800,000 + $333,333.33 + $591,366.06 = $3,724,699.39.

Annual Cost = $3,724,699.39 * 6% = $223,481.96.

Benefit / Cost = $180,000 / $223,481.96

Benefit / Cost = 0.805434138845032

Benefit / Cost = 0.81

So, conventional  B/C ratio is 0.81.

Larned Corporation recorded the following transactions for the just completed month.

$79,000 in raw materials were purchased on account.
$77,000 in raw materials were used in production. Of this amount, $65,000 was for direct materials and the remainder was for indirect materials.
Total labor wages of $109,500 were paid in cash. Of this amount, $100,900 was for direct labor and the remainder was for indirect labor.
Depreciation of $195,000 was incurred on factory equipment.

Required:
Record the above transactions in journal entries.

Answers

Answer:good question. Wait for the answer

Explanation:

Jenson Co. just paid a $10.18 dividend. The company's dividends are expected to grow at a consistent rate of 6% indefinitely. Given a required rate of return of 12%, what should be the price of Jenson's stock

Answers

Answer:

$179.85

Explanation:

according to the constant dividend growth model

price = d1 / (r - g)

d1 = next dividend to be paid

r = cost of equity

g = growth rate

10.18 (1,06) / (0.12 - 0.06) = 179.85

EcoFabrics has budgeted overhead costs of $982,800. It has allocated overhead on a plantwide basis to its two products (wool and cotton) using direct labor hours which are estimated to be 468,000 for the current year. The company has decided to experiment with activity-based costing and has created two activity cost pools and related activity cost drivers. These two cost pools are cutting (cost driver is machine hours) and design (cost driver is number of setups). Overhead allocated to the cutting cost pool is $374,400 and $608,400 is allocated to the design cost pool. Additional information related to these pools is as follows.\
Wool Cotton Total Machine hours 104,000 104,000 208,000 Number of setups 1,040 520 1,560 Calculate the overhead rate using activity based costing. (Round answers to 2 decimal places, e.g. 12.25.)
Overhead rates for activity-based costing Cutting $________per machine hour Design $_______per setup
Determine the amount of overhead allocated to the wool product line and the cotton product line using activity-based costing.
Wool product line Cotton product line Overhead Allocated $____________ for the wool product line $__________ cotton product line.
Calculate the overhead rate using traditional approach. (Round answer to 2 decimal places, e.g. 12.25.) Overhead rates using the traditional approach $ _____________per direct labor hour

Answers

Answer:

Hence the answer is given as follows,

Calculation of Activity rate:-

Portman company operating at full capacity sold 1000000 units at a price of $188 per unit during the current year , it’s income statement is as follows

Answers

Answer:

Portman Company

1. The total variable costs and the total fixed costs for the current year are:

Total variable costs $88,000,000

Total fixed costs      $40,000,000

2. Determination of (a) the unit variable cost and (b) the unit contribution margin for the current year.

a) Unit variable cost               $88

b) Unit contribution margin   $100

3. The break-even sales (units) for the current year are:

= 400,000 units.

4. The break-even sales (units) under the proposed program for the following year are:

= 450,000 units.

5. The amount of sales (units) that would be necessary under the proposed program to realize the $60,000,000 of operating income that was earned in the current year is:

= 1,050,000,000 units.

6. The maximum operating income possible with the expanded plant is:

= $61,000,000.

7. If the proposal is accepted and sales remain at the current level, the operating income or loss be for the following year will be:

= $55,000,000.

8. Based on the data given (1 - 6), would you recommend accepting the proposal?

 

In favor of the proposal because of the possibility of increasing income from operations.

Explanation:

a) Data and Calculations:

Sales units = 1,000,000

Selling price = $188

                                                   Total

Sales                   $188,000,000

Cost of goods sold          (100,000,000)

Variable cost of goods sold = $70,000,000

Fixed cost of goods sold =      $30,000,000

Gross profit                      $88,000,000

Expenses:    

Selling expenses             $16,000,000

Variable selling expenses $12,000,000

Fixed selling expense = $4,000,000  

Administrative expenses  12,000,000

Variable administrative expenses = $6,000,000

Fixed administrative expenses = $6,000,000  

Total expenses               (28,000,000)

Operating income         $60,000,000

The division of costs between variable and fixed is as follows:

                     Variable      Fixed

Cost of goods sold          70% 30%  

Selling expenses                 75%         25%  

Administrative expenses 50%         50%  

                                                           Total           Unit Cost

Variable cost of goods sold =     $70,000,000      $70

Variable selling expenses             12,000,000         12

Variable administrative expenses 6,000,000          6

Total variable costs =                 $88,000,000      $88

Contribution margin = $100 ($188 - $88)

Fixed cost of goods sold =       $30,000,000

Fixed selling expense =                4,000,000  

Fixed administrative expenses = 6,000,000

Total fixed costs =                    $40,000,000

Break-even sales units = $40,000,000/$100 = 400,000 units

Proposal:

Sales revenue increase = $11,280,000

Fixed costs by $5,000,000 to $45,000,000 ($40 million + $5 million)

Sales units increase = 60,000 ($11,280,000/$188)

Break-even sales units = 450,000 ($45,000,000/$100)

Units to realize target profit of $60,000,000:

= ($45,000,000 + $60,000,000)/$100

= $105,000,000/$100

= 1,050,000,000 units

Profit with the expanded plan

= Total contribution - Fixed Costs

= $100 * 1,060,000 - $45,000,000

= $106,000,000 - $45,000,000

= $61,000,000

With sales at current level of 1,000,000 units

Sales revenue =      $188,000,000

Variable costs            88,000,000

Contribution           $100,000,000

Fixed costs                45,000,000

Operating income  $55,000,000

A paving contractor wants to work on road construction contracts administered and paid for by the state government. The contractor submits a sealed proposal to the state department of transportation for each construction job. The proposal contains a description of how the contractor will fulfill the specifications for the job at a specified price. The contractor is engaging in:

Answers

Answer:bid pricing

Explanation:test

A company sells a product which has a unit sales price of $5, unit variable cost of $3 and total fixed costs of $150,000. The number of units the company must sell to break even is:___________.
A. 50,000 units.
B. 300,000 units.
C. 75,000 units.
D. 30,000 units.

Answers

Answer:

c

Explanation:

Breakeven quantity are the number of  units produced and sold at which net income is zero

If the sales of a company exceeds the breakeven quantity, the firms is earning a profit.

If the company's sales is less than the Breakeven quantity , the firm is making losses that would not be recouped

Breakeven quantity = fixed cost / price – variable cost per unit

150,000 / (5 -3) = 75000

If the price level is above the equilibrium price level, how does the aggregate quantity of goods and services demanded compare to the aggregate quantity of goods and services supplied at the price level?

Answers

Answer:

When price is  above the equilibrium price level, quantity demanded would be less than the quantity supplied. This would lead to a surplus

Explanation:

Equilibrium price is the price at which quantity demand equal quantity supplied.

Above equilibrium price there is a surplus - quantity supplied exceeds quantity demanded. As a result of the surplus, price would fall until equilibrium is reached.

Below equilibrium price there is a shortage - quantity demanded exceeds quantity supplied. As a result of the shortage, price would rise until equilibrium is reached.

Solving for PMT of an annuity​) To pay for your​ child's education, you wish to have accumulated ​$ at the end of years. To do this you plan on depositing an equal amount into the bank at the end of each year. If the bank is willing to pay percent compounded​ annually, how much must you deposit each year to reach your​ goal?

Answers

Answer:

$783.87

Explanation:

Complete question "To pay for your​ child's education, you wish to have accumulated ​$10,000 at the end of 8 years. To do​this, you plan to deposit an equal amount into the bank at the end of each year. If the bank is willing to pay 13 percent compounded​annually, how much must you deposit each year to obtain your​goal?"

NPER = 8

FV = 10,000

Rate = 13%

PV = 0

Future Value of Annuity = PMT(Rate, NPER, PV, FV)

Future Value of Annuity = PMT(13%, 8, 10000, 0)

Future Value of Annuity = 783.8671964727014

Future Value of Annuity = $783.87

So, one must deposit $783.87 each year to reach the goal.

Baker Enterprises operates a midsized company that specializes in the production of a unique type of memory chip. It is currently the only firm in the market, and it earns $10 million per year by charging the monopoly price of $115 per chip. Baker is concerned that a new firm might soon attempt to clone its product. If successful, this would reduce Baker’s profit to $4 million per year. Estimates indicate that, if Baker increases its output to 280,000 units (which would lower its price to $100 per chip), the entrant will stay out of the market and Baker will earn profits of $8 million per year for the indefinite future. 1. What must Baker do to credibly deter entry by limit pricing? 2. Does it make sense for Baker to limit price if the interest rate is 10 percent?

Answers

Answer:

Baker Industries manufactures two products: A and B. The company predicts a sales volume of 10,000 units for product A and ending finished-goods inventory of 2,000 units. These numbers for product B are 12,000 and 3,000, respectively. Bacon currently has 7,000 units of A in inventory and 9,000 units

Explanation:

It is currently the only firm in the market, and it earns $10 million per year by charging the monopoly price of $115 per chip. Baker is concerned that a new firm might soon attempt to clone its product. If successful, this would reduce Baker’s profit to $4 million per year. Estimates indicate that, if Baker increases its output to 280,000

At year-end (December 31), Chan Company estimates its bad debts as 0.30% of its annual credit sales of $896,000. Chan records its Bad Debts Expense for that estimate. On the following February 1, Chan decides that the $448 account of P. Park is uncollectible and writes it off as a bad debt. On June 5, Park unexpectedly pays the amount previously written off. Prepare Chan's journal entries for the transactions.

Answers

Answer:

Explanation:

Dec 31:

Debit Bad debts expense = 0.003 × $896000 = $2688

Credit Allowance for doubtful accounts = $2688

February 1:

Debit Allowance for doubtful accounts $448

Credit Accounts receivable—P. Park $448

June 5:

Debit Accounts receivable—P. Park $448

Credit Allowance for doubtful accounts $448

June 5:

Debit Cash $448

Credit Accounts receivable—P. Park $448

If Jackson Collectibles, Inc. has a safety stock of 35 units and the average weekly demand is 14 units, how many days can be covered if the shipment from the supplier is delayed?
A) 2.5 days
B) 17.5 days
C) 21 days
D) 35 days
E) 7.0 days

Answers

Answer: B. 17.5 days

Explanation:

The safety stock that Jackson Collectibles has is 35 units.

Their weekly demand however is 14 units.

This means that the number of weeks they can survive on safety stock is:

= Safety stock / demand per week

= 35 / 14

= 2.5 weeks

In days this is:

= 2.5 * 7

= 17.5 days

In addition to cost, what factors should be considered in selecting a building contractor? What can go wrong if the lowest bid is selected and nothing else is considered?

Answers

Answer:

The proper answer about what the question asked is explained below.

Explanation:

To begin with, when it comes to the construction area there are a lot of factors to consider at the time of selecting a building constructor. It is not just about the cost, but most importantly of all about the level of quality and recognition the constructor has in its business area. As well as the knowledge that will come all in the same package because the person that is in charge of constructing a building must be a professional in that. So eventhough the cost is important for the business the quality of the service hired is further more important. That is because in the case the lowest bid is selected and it turns out that it is not a very good one then future trouble can come with that decision, like piping problems or gas problems or structures problems, etc. And that will not only led to more future expenses but also to possible damage to some lives.

A company paid $0.85 in cash dividends per share. Its earnings per share is $3.50, and its market price per share is $35.50. Its dividend yield equals:___.
a. 2.0%.
b. 2.4%.
c. 9,9%.
d. 21.4%.
e. 24.2%.

Answers

Answer:

B

Explanation:

Which 2 statements are true regarding Intuit-approved QuickBooks Online apps?

Answers

Answer: • You or your client can add apps to the client's account

• They must be available via the Apps screen in QuickBooks Online Accountant or apps.com

Explanation:

You didn't give the options to the questions but I got the options online. Quickbook refers to an accounting software package that is used by businesses to pay bills, accept payments, do payroll functions etc.

The correct statements regarding Intuit-approved QuickBooks Online apps include:

• You or your client can add apps to the client's account.

• They must be available via the Apps screen in QuickBooks Online Accountant or apps.com

Answer:

They must be developed by Intuit

The must be available via the Apps screen in QuickBooks Online Accountant or apps.com

Explanation:

QuickBooks Online.com

According to a summary of the payroll of Mountain Streaming Co., $110,000 was subject to the 6.0% social security tax and the 1.5% Medicare tax. Also, $25,000 was subject to state and federal unemployment taxes.a. Calculate the employer's payroll taxes, using the following rates: state unemployment, 5.4%; federal unemployment, 0.8%.

Answers

Answer: $9,800

Explanation:

Payroll taxes = Social security + Medicare +State unemployment + Federal unemployment

= (110,000 * 6%) + (110,000 * 1.5%) + (25,000 * 5.4%) + (25,000 * 0.8%)

= 6,600 + 1,650 + 1,350 + 200

= $9,800

Rachel is preparing to open her own raft rental business, cleverly named Rachel's Rafts. She figures out that her fixed costs will be $7,500 and her unit variable costs are $2 per raft. She plans to rent all 2,500 rafts she has on hand. What is Rachel's breakeven price

Answers

Answer:

selling price= $5

Explanation:

Giving the following information:

Fixed cost= $7,500

Unitary variable cost= $2

Break-even point= 2,500 units

The break-even point is the number of units to sell to cover the fixed costs. At this level, net income is zero.

So given the costs structure and 2,500 units to sell, the selling price that provides the break-even point is:

Break-even point in units= fixed costs/ (selling price - unitary variable cost)

2,500 = 7,500 / (selling price - 2)

2,500selling price - 5,000 = 7,500

2,500selling price = 12,500

selling price = 12,500 / 2,500

selling price= $5

TRUE OR FALSE?WHY?
The goods that the enterprise wants or intends to add to its capital stock are inventories.

Answers

Answer:

True

Explanation:

Because for their profit

Blade Breeze Company manufactures ceiling fans and uses an activity-based costing system. Each ceiling fan has 20 separate parts. The direct materials cost is $70, and each ceiling fan requires 2.50 hours of machine time to manufacture. Additional information is as follows:
Activity Allocation Base Predetermined Overhead Allocation Rate
Materials handling Number of parts $ 0.08
Machining Machine hours 7.20
Assembling Number of parts 0.35
Packaging Number of finished units 2.80
What is the cost of machining per ceiling fan? (Round any intermediate calculations and your final answer to the nearest cent.)
A) $18.00
B) $70.00
C) $144.00
D) $196.00

Answers

Answer:

Machining= $18

Explanation:

Giving the following information:

Each ceiling fan requires 2.50 hours of machine time to manufacture.

Machining Machine hours 7.20

To calculate the cost of machining per ceiling fan, we need to use the following formula:

Allocated MOH= Estimated manufacturing overhead rate* Actual amount of allocation base

Machining= 2.5*7.2

Machining= $18

Bạn chọn yếu tố nào để định vị bản thân trong tương lai, góp phần nâng cao khả năng tìm kiếm việc làm? Trình bày kế hoạch để thành công trong công tác định vị này ?

Answers

Answer:

quan trọng bản thân thật sự thích cái gì và học chuyên môn về cái mình thíc

Explanation:

maketing căn bản là gì

Answers

Answer:

Basic marketing typically involves understanding customer needs, building and maintaining healthy relationships with them in order to scale up your business.

Explanation:

Marketing can be defined as the process of developing promotional techniques and sales strategies by a business firm, so as to enhance the availability of goods and services to meet the unending requirements, needs or wants of the end users or consumers through advertising and market research.

Basically, it comprises all the activities such as, identifying, anticipating set of medium and processes for creating, promoting, delivering, and exchanging goods and services that has value for customers.

Hence, basic marketing typically involves understanding customer needs, building and maintaining healthy relationships with them in order to scale up your business.

Marketing plan can be defined as the choices about product attributes, pricing, distribution, and communication strategy that a company blends and offer its targeted markets (customers) so as to build and maintain a desired response.

Generally, a marketing plan is made up of the four (4) Ps and these includes;

I. Product.

II. Price.

III. Place.

IV. Promotions.

During its first year of operations, the McCormick Company incurred the following manufacturing costs: Direct materials, $6 per unit, Direct labor, $4 per unit, Variable overhead, $5 per unit, and Fixed overhead, $240,000. The company produced 30,000 units, and sold 20,000 units, leaving 10,000 units in inventory at year-end. Income calculated under variable costing is determined to be $370,000. How much income is reported under absorption costing?
a. $370,000
b. $290,000
c. $610,000
d. $450,000

Answers

Answer: d. $450,000

Explanation:

In absorption costing, the fixed costs are absorbed by the products so that the cost of goods sold is inclusive of fixed costs.

First find the fixed overhead for the ending inventory:

= Fixed overhead per unit * Number of units in ending inventory

= 240,000 / 30,000 * 10,000

= $80,000

This is the fixed overhead that is deferred to the next year.

Income under absorption costing = Income under variable costing + Fixed overhead deferred:

= 370,000 + 80,000

= $450,000

Mordica Company’s standard labor cost per unit of output is $22.00 (2.00 hours x $11.00 per hour). During August, the company incurs 2,340 hours of direct labor at an hourly cost of $9.90 per hour in making 1,300 units of finished product.

Required:
Compute the total, price, and quantity labor variances.

Answers

Solution :

Total labor variance = [(standard rate x standard hours) - (actual rate x actual hours)]    

                               = [$11 x (1300 x 2)] - ($9.90 x 2340)

                               = $28600 - $23166

                               = $ 5434 unfavorable

Labor price variance = ( standard rate - actual rate) x actual hours

                                   = ($11.00 - $9.90) x 2340

                                   = $ 1.1 x 2340

                                   = $2574 favorable

Labor quantity variance = standard x (standard hours - actual hours)

                                       = $11.00 x [(1300 x 2) - 2340]

                                       = $11.00 x (2600 - 2340)

                                       = $11.00 x 260

                                       = $2860 unfavorable

Other Questions
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